Deliver the highest customer satisfaction through AI consultation services.
Customer inquiry reception can now focus on improving customer center quality services
and customer satisfaction by utilizing AI consultations.
Explore the unique features of Lotte Innovate's AI consultation service
By using a customer-customized answer guide
It is possible to convert voice in real time during a call and provide an optimal response.
From real-time consultation information
recommendation to monitoring
We introduce the main functions of AI consultation services.
[Voice bot] Providing AI consulting services specialized for the domain
- Edit and apply in real time
- SIP standard protocol support
- Plugin for multiple legacy interworking
[Guide bot] Real-time consultation information recommendations
- NLP Engine → Quick Q&A Delivery
- Screen optimization(conversation / QA window reduction function)
- Replace KMS (keyword search function)
[SOE] One-Point Integrated Management System
- GUI-based scenario generator
- Non-disruptive/real-time scenario reflection
- Enable learning and test automation
[Monitoring and statistics] Real-time monitoring of AI platform service status
- Customer response with real-time monitoring
- Enables real-time channel management and expansion
- Provide a variety of statistics
Our Client
