Implement 'AiNSWER', a future-oriented CRM center
powered by AI and Big Data.
Collected data is analyzed using STT/TA tech to provide a new concept of marketing services.
Only found in LOTTE Innovate STT/TA
Check out our differentiated features
STT/TA Solutions
Real-time speech-to-text conversion during call
STT/TA
Lotte Innovate R&D Center's proprietary development solutions
- Self-developed solutions by LOTTE Innovate R&D Center
- Real-time text conversion feature
- Reference from various industries (distribution, service, manufacturing, etc.)
- Counseling quality assessment, data analysis (VOC, emotions, etc.) based on know-how in CRM operation
With AiNSWER
customer service becomes more convenient and efficient than ever
We are working real-time (quasi-real-time) for various clients
with a recognition rate of 91%, total learning time of 2,000 hours.
Dashboard
VoC complaint analysis
Emotion analysis
Trend analysis
Issue monitoring
- Real-time text conversion with recognition rate higher than 90%
- Sensitive word detection and response (sexual harassment, abusive language, etc.)
- Real-time call listening
Service trend/complaint management
- Possible to insert event/service/product name tracking
- Possible to collect customer feedback and reaction
- Phase management according to complaint type/frequency/severity
Synchronization with TA service and APP
- Categorization, summarization, chronic complaint identification based on deep learning
- Relational keyword, meaning analysis
- Reduced counseling report-making time upon synchronization with counseling APP
Systematic counseling quality management
- Full-scale assessment using 10 indexes from LOTTE Innovate QPI (compliant with Korean Standards Association's standards)
- Management of counseling quality fluctuation by team/individual
- Analysis of weaknesses in terms of hospitality
Check out AiNSWER's real references
Product/inventory/refund/promotion inquiries/store connection, etc.
Event/service usage inquiries, etc.
Sales/subscription/schedule/defect inquiries, etc.
